FREQUENTLY ASKED QUESTIONS
Why should I use
Superior Resurfacing?
We are a family business and are NOT franchise affiliated which enables us to keep our costs down along with allowing us to keep up to date with information and break throughs with new and advanced products.
We pride ourselves in the prompt, reliable service we provide. Having been in business for over 30 years we know how important it is to look after our customers. Most of our work comes from referrals or from customers who used us years ago and now have a new property and come back to us for resurfacing in their new home.
Why do people keep using us?
- Because the job is done properly the first time,
if there is a problem we are onto it straight away. - We do quality work so rarely there is a problem
- We do the work in the time frame we promise
- If is it urgent we go all out to do it when needed to
be done by - We don’t let customers down, we are reliable and
we have excellent communication with our customers,
if we are going to be even 5 minutes late we call them. - We leave the premises as we found it, clean and tidy
- Our resurfacers get along well with customers
Why is our business different to others?
- We are always contactable – 24/7
- We resurface all types of kitchens and bathrooms whereas many resurfacers only handle bathrooms or avoid timber kitchens due to the preparation challenges involved. Over the years, we’ve refined our timber kitchen process to achieve an outstanding, durable, and long-lasting finish using specially formulated products
- We don’t take short cuts – we do extra “little” bits that make all the difference to the finished job
- We use the best product on the market,
regardless of cost - Don’t need to pull a kitchen or bathroom out, we can give a facelift from 1 to 7 days
- Because we are professional spray painters we can colour match to any colour
What are the highest compliments
customers have given to us?
- Punctual – they cannot believe we arrive when we say
we will for quotes and for jobs - Our workers are so friendly and approachable
- We leave their homes clean
- Easy to communicate with, happy to answer any questions/
return calls promptly if we are on another call – other
companies rarely even call back at all. - Any issues are dealt with promptly and resolved with minimum
fuss, nothing too much trouble - If jobs are urgent, we fit them in as soon as we can, go out of
our way to help them - So professional from first phone call to completion of the job
- Office ladies knowledgeable/can answer questions/easy to talk to
Who are our customers?
- Home owners from mid 20’s to retiree along with renovators and people selling their homes. Also rental property owners
- Younger people use us to update colours without the expense of a full reno
- For older people, even though they could afford a full reno, resurfacing saves them the hassle of having their rooms out of action for an indefinite length of time.
Is the product heat resistant, will it
yellow or crack, and how hard / strong is it?
PolyGlass™ Polyeurethane is an amazing product in that it provides resilience to cracking during expansion and contraction due to temperature fluctuations in bathrooms. Unlike epoxy enamels and motor vehicle materials which are used by many of our competitors, our product will not crack or yellow over time. It provides a surface which is harder than acrylic or enamel and provides excellent stain resistance and colour retention.
Will my bathtub have the same finish as
the original finish?
Our product PolyGlass™ Polyeurethane bonds directly to the bathtub. It has the same look and feel of a new tub.
Is the material you use paint?
No, our product purpose designed for kitchen and bathroom surfaces.
Is it going to be more difficult to clean?
It will actually be easier to clean especially the tiles. Once an area is resurfaced, the surface has a film over porous areas, grout lines and damage. This means the surface will require only a simple detergent, and no bleaches, and abrasive harsh chemicals. This also means your grey water is cleaner and less toxic, an added bonus for the environment.
Will my other surfaces be protected?
our home will be protected by masking film over all surfaces not being resurfaced and the HVLP – High Volume Low Pressure spray system we use maintains the balance between over atomisation and the quality finish. This reduces the overall fume load.
Is “reglazing” the same as “refinishing”?
Yes, they are both describing the act of preparing and refinishing porcelain, tile or laminate fixtures in the bathroom and kitchen.
How long will the new surface last?
Your new surface will last as long as your existing surface, in fact we know that our product is superior to a lot of the existing surfaces we resurface so, in fact, it will probably last longer. We do, however, provide a written, not verbal, 3- 5 year guarantee and stand by this guarantee.
What kind of surfaces can be resurfaced?
We can resurface absolutely any type of surface including timber, porcelain, laminate and tiles.